You know what a well-run practice looks like. How much of that actually happens in yours?
Ten honest questions, about three minutes, and a straight read on how far knowing has outrun doing in your practice — and what actually closes the gap.
Start the 3-minute diagnostic10 questions · About three minutes · Free · Private. Results straight away
Why people really leave
When somebody resigns they’ll give you a polite reason, like the commute, the hours or a bit more money down the road. The real reason is usually further back and far less dramatic: the rota that changed on a Friday afternoon, the manager who was promoted and never trained, the appraisal that got booked twice and happened neither time.
By the time they hand in their notice they've been gone for months, and they're far too polite to tell you why.
The scorecard asks ten questions about how your practice actually runs day to day, and shows you which of the six systems is letting people go, so you know where to start.
“None of that is a people problem. It’s a systems problem, which is good news, because systems can be fixed.”
What you'll find out
Six systems, ten questions. The scorecard shows you which one is where your people are slipping through.
01
Onboarding
Whether a new starter comes into a proper process, or learns by watching whoever's nearest.
02
Daily Rhythms
Whether your huddles and one-to-ones still happen on a busy day.
03
Delegation
Whether what you hand over stays handed over, or ends up back on your desk.
04
Standards
Whether your standards hold when you're not in the building.
05
Culture by Design
Whether culture happens by default, or is built on purpose across daily team behaviors.
06
Straight Talk
Whether issues get addressed early with clarity and kindness, before turning into friction.
25+ years in dentistryExceptional Team Performance
About
Mark Topley
Exceptional Team Performance
I've spent over 25 years in dentistry, and when a practice keeps losing good people it's almost never about the people. It's about clarity, structure and follow-through, and you can build all three.
The scorecard is where I'd start with any practice owner, so it's where I'd suggest you start too.
One more thing
You can't hire your way
out of this.
The next one will leave for the same reason. Three minutes will show you where it's coming from.
Start the 3-minute diagnostic →Free · Private · Results straight away
